Privacy Policy (24/05/2018)
Brand Korner attaches the utmost importance to respecting your privacy and treats all your personal data as confidential. This privacy policy describes how we process your personal data and the purposes for which we use it. This policy applies when you contact us through our website, a promotion or any other communication channel.
About Us
Brand Korner is the trading name of the group of companies Textiss and WEBTEX SAS - Service Internet. WEBTEX SAS is the data controller responsible for protecting the personal information you provide to us. It is a French company whose address is: Webtex SAS - Service Internet - 2 Rue Dion Bouton, 26200 Montélimar (France).
Data Collected
Website: if you place an order or create an account on our Brand Korner website, Webtex SAS will collect your first name, last name, billing address, delivery address, contact details (including email and phone numbers), gender and password. We will also keep the details of all your orders. We will collect information about how you use our website. We do not store your payment card details. Financial transactions are carried out directly and securely with our payment service provider.
Competitions: if you take part in one of our competitions, Brand Korner may ask for your name, email address, home address and gender.
Customer service: if you contact our customer service, Brand Korner will ask for your name, email address, home address and the reason for your enquiry.
Consent to direct marketing: when you contact us through any of these communication channels, we ask whether you would like to receive our newsletter and other marketing communications from us. If you agree, Brand Korner will record this consent in your customer profile.
How We Use Your Data
Website: when you place an order or create an account on our Brand Korner website, we use your personal data to:
- process your orders, communicate with you about your orders and deliver your items;
- update our records and maintain your account with us;
- prevent or detect fraud;
- ask for your opinion on our products, website and services;
- carry out market research;
- track your browsing history on our website so that we can (1) provide you with information and suggestions that improve your browsing experience and (2) improve our website and the services we offer to you and to the public in general.
Competitions: if you take part in a competition, we will use your personal data to run that competition.
Customer service: if you contact our customer service, we will use your personal data to handle and respond to your enquiries.
Direct marketing: if you have agreed to receive marketing communications from us, we will use your personal data to keep you informed about Brand Korner products, promotions, competitions and special offers that may interest you. These notifications will be sent to you online (by email in the form of a newsletter, via social media, or via a search engine in the form of banners and advertisements).
How Long We Keep Your Data
We will keep your data for the periods set out below:
Website: if you create an account on one of our Brand Korner websites, we will keep your personal data in the website database for ten years from your last order. Data relating to each of your orders will be kept for ten years.
Competitions: if you take part in a competition, we will delete your personal data as soon as the competition has ended.
Customer service: if you contact our customer service, we will keep your personal data for ten years.
How to Withdraw Your Consent to Direct Marketing
If you have agreed to receive marketing communications from us, you may withdraw that consent at any time by:
- sending us an email at [email protected] with the word "unsubscribe" in the subject line;
- clicking "unsubscribe" or "if you wish to unsubscribe from the Brand Korner newsletter, click here" in an email you have received from us;
- going to the "My account" section of the website and changing your account settings.
Please allow up to 15 days for us to process your unsubscribe request.
To find out how to disable cookies, see the Cookies section below.
Disclosure of Your Data
We may share your personal data with any company within the Webtex SAS group for the purposes set out in this privacy policy.
We will not disclose your personal information to any third party, except in the following cases:
- If you have agreed to receive marketing communications, we may share your data with third parties that provide us with email distribution services, or with social media companies that provide us with their digital marketing services.
- We will share your personal data with our business partners responsible for processing and fulfilling orders, and with our logistics and other service providers, so that they can process your orders, deliver your items and provide you with customer service.
- We may also share your personal data with market research and analysis agencies acting on our behalf. They may contact you by email or telephone to ask for your opinion and feedback on our products, website and services.
All such disclosures will be made under contract to ensure confidentiality, and in accordance with applicable data protection legislation.
We may also use statistics and aggregated data to monitor use of the website, which helps us develop the website and our services. We may share this aggregated data with third parties, but these statistics will not contain any information that could identify an individual.
Cookies
A cookie is a small information file sent to your computer, mobile phone or other device when you visit a website. Cookies are sent by a web server to a web browser so that the server can collect information from the browser and recognise your device on your next visits.
When you visit our website for the first time, we ask whether you accept our cookies. We use cookies to keep track of your current shopping session, to personalise your experience, to store items in your shopping basket and to try to show you targeted advertising and offers.
- If you click to accept cookies, you authorise Webtex SAS to use your personal data for these purposes.
- If you do not accept our cookies, the functionality of our website will be very limited.
Most browsers allow you to disable cookies. To find out how, see the Help section in your browser menu. However, if you do not accept cookies, your user experience on our website may be affected and you will not be able to purchase products on our website.
You can disable cookies by following the instructions below:
For Internet Explorer™:
https://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Safari™:
https://support.apple.com/kb/ph21411
For Chrome™:
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Cookies can be divided into four categories:
- Category 1: strictly necessary cookies - These cookies are essential for the website to function normally, for example to remember the items in your shopping basket.
- Category 2: performance cookies - These cookies collect anonymous information about how visitors use our website, and data from different users is combined to help us improve how the site works. For example, we use Google Analytics cookies to better understand how customers arrive at our website and how they browse or use it, so we can identify areas for improvement such as navigation, the shopping experience and marketing campaigns. The data stored by these cookies never displays any personal information that could identify an individual.
- Category 3: functionality cookies - These cookies remember the choices you make, such as language or search settings (size, colour or product line). They can be used to personalise your visits, offering a more enjoyable experience better suited to your selections. This information is also combined anonymously with that of other users to help us improve how the site works. For example, our Saved Items feature uses a cookie to remember the products you chose to save while browsing our website.
- Category 4: targeting cookies - These cookies collect information about your browsing habits in order to show you advertising related to your interests. They remember the websites you have visited, and this information is shared with other parties, such as advertisers. For example, we use third-party companies such as Google AdWords, Criteo and Effiliation MasterTag to show you targeted advertising when you visit other websites.
Protecting Your Data
Our website protects your personal data using the industry's most up-to-date procedures. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
We have put in place all the physical security measures within our power to protect you against the loss, misuse or alteration of the information you have provided to us.
Accessing, Correcting and Deleting Your Data
If you would like to access the information we hold about you, or would like us to correct or delete your data, please email us at [email protected]. If you ask us to delete data, please note that we are entitled to keep a record of our transactions with you for legal and audit purposes, for the period stated in section 4 ("How Long We Keep Your Data").
Contact and Complaints
We are always happy to hear from our customers (even when it is a complaint). We appreciate the time you take to provide us with the information we need to make our customers fully satisfied with our services. Our wish is that you return to the website and recommend it to your friends and family. Please feel free to contact the Brand Korner customer service team, who will be happy to answer your questions or comments, in particular regarding this statement, or if you would like us to stop processing your personal information.
You can contact customer service by clicking here or at the email address [email protected]
Webtex SAS - Service Internet - 2 Rue Dion Bouton, 26200 Montélimar (France)
